We know you may have some questions, so here's some quick reference answers for you to make things a little easier.
Can I visit a store?
Maison De Luxe is exclusively an online store. We provide quality home wares and furniture at competitive prices.
Can I speak to someone-I have a heap of questions?
We are able to answer any of your queries via email as this is the quickest and most convenient way. However, we are contactable via telephone. Please refer to our contact us tab.
How can I pay for my item?
We accept Mastercard, Visa and Zippay options.
Are all goods in stock?
Generally, most goods are in stock and will be shipped to you directly. However, some bulky furniture items may be in transit from overseas and require time to dock and get to us. In this instance we will keep you completely informed on an ETA. If you require an item for a specific event or occasion, email us prior to purchasing the item so we can immediately advise of availability. Please note: we cannot refund you if the estimated time of arrival is not convenient for you. Please ensure in this instance you ask prior to purchasing.
What happens if an item is delivered and it's broken or faulty?
First, don't panic. Email us a photograph of the damage within 24 hours of receiving your item. We'll happily either discount you on what you have received OR replace it with a new one. Voila!
What if I change my mind, can I get a refund or exchange?
Unfortunately, once an item has been paid for then we cannot refund or exchange the item.
What if the item is too big, small, won't fit or is seen as "different" colour?
We aim to provide clear, precise and accurate photos, descriptions and measurements of all items. We strongly urge you to measure your area, read the description and make a dignified decision on colour choice. We do not exchange or refund in these instances. Please feel free to contact us for additional photos (if any) and/or colour swatches if required. We are happy to assist you at all times.
Do you deliver interstate?
Yes we do. Please refer to the shipping and delivery tab.
Can you you deliver overseas?
We can deliver virtually anywhere. However, please email us at the item in question and include your delivery address. We'll be in touch with a quote.
Do you offer a discounted price for interior designers, decorators and stylists?
We work closely with many stylists who are able to receive a certain percentage off all our items. Please email us and we'll assist you in your inquiry.